In the UK, the concept of emotional intelligence was popularised in the workplace during the late 90s and early 00s. Since then, the concept has helped change managerial behaviour and supported an improvement in resilience. Many people now understand that emotional intelligence is critical to improving productivity and reducing stress. The benefits of a manager and workforce skilled in positive human interaction are considerable, it helps to improve client relationships, meeting productivity and colleague comradery. Essentially, hiring people with good emotional intelligence will help drive your business success.

The definition of resilience is slightly different from emotional intelligence, it is described as a person’s ability to bounce back from adversity and keep growing. Resilient employees might act differently to those with strong emotional intelligence, resilient employees often build strong connections and relationships with others while they also manage stress with ease and avoid the common but psychologically damaging ‘burn out’.

It’s easy to conclude that an ideal employee would have great emotional intelligence and strong resilience but understanding how the two traits are linked may help you help employees to develop these traits.

Author and scientific journalist Daniel Goleman recently published a new idea, he believes that someone with sufficient emotional intelligence can easily learn how to act with resilience during crises. In his theory, a person who is self-aware, socially adapt, and empathetic – the traits of someone who has great emotional intelligence – will be able to swim during a crisis because they have the social skills to navigate tough circumstances.

So, while the best employers are promoting emotional intelligence – what would happen in your workplace if you promoted emotional intelligence as the best way for an employee to build resilience? We believe that developing an individual’s capability in emotional intelligence in a way that they can apply to developing personal resilience, will pay you dividends.

If you’re now ready to promote emotional intelligence and resilience in the workplace, what do you need to teach employees? We’ve put our top lessons below:

Learn to reframe emotions

While intense feelings such as stress, anger, frustration and anger are important to acknowledge, it is not sensible to indulge these emotions and turn it into an action immediately, this may be something you regret, and the result may impact other employees. To be emotionally disciplined, develop a strategy to deal with your emotions that will benefit everyone around you – learn to work through the emotions in a calm setting and reframe them in a way that furthers your career and personal agenda.

Enacting emotional discipline is a practiced skill, and it can be especially helpful for leaders or people who want to be leaders.

Understand what is healthy

If you don’t believe that it is it healthy to reframe feelings for the workplace then it will be difficult for you to build emotional intelligence or resilience.

On this subject, psychologist Orbé-Austin has said, “Having access to your emotions is a valuable tool to engage in a healthy manner at work. However, it is vital that you know when and with who to share them.”

By exploring your feelings with others, you will normalise your feelings and understand that strategically managing your feelings is a normal action that many people act upon. Understanding this will help you improve emotional intelligence and in turn, resilience.

Know your peace may be difference from someone else’s

Is there several difficult situations you should be able to handle at once? Should you be measuring the level of sympathy you feel? The answer is no, every individual has different thresholds and its important to understand your own pace and your own peace.

Some people describe the best form of emotional intelligence as simply being committed to any moment, without any worries about the past or projections into the future. If you’re struggling to be strong one day, remember this!

To conclude, emotional intelligence is perhaps the best stress resilience factor.

Next steps

Do you want to understand more on this subject or do you need someone to help your employees with emotional intelligence and resilience?  We can help your employees manage the uncertainty in the weeks and months ahead, through training or one-to-one support, and in turn your productivity will flourish.